NEC DSX Phone System

NEC DSX Phone System

 

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NEC DSX Voice Mail

The voice mail system for the NEC DSX phone system is available in two different configurations or sizes.  One is a 4 port X 8 hour system and the other is a 8 port X 16 hour system.  The definition 4 or 8 port means that the voice mail system can be interface with by a used going to a mailbox or a caller going to the auto attendant greeting 4 or 8 times at one time.  This plays a roll on voice mail systems that have all incoming calls go straight to the auto attendant greeting as the system will only be able to handle 4 or 8 calls onto the voice mail system at one time.  The 8 or 16 hours is the amount of message storage space available for messages.  An 8 hour voice mail system will be able to hold up to 8 hours of message & greeting storage which is plenty of storage time for most systems.  A 16 hour voice mail will be able to hold up to 16 hours of storage space.

Auto Attendant
The NEC DSX voice mail has 16 automated attendant mailboxes that can provide 4 auto attendant greetings for as many as 4 different businesses on one phone system.  The auto attendant greetings can be used as call routing greetings, directory, or announcement greetings.  Call routing mailboxes provide the caller with options like for sales press 1, for Jim press 3, or for Nancy press 4.  The Announcement greetings provide the callers with messages like store hours on other informational messages.  When a caller chooses a announcement messages like for store hours press 4 of for our fax number press 7" the caller will hear the announcement message a preset number of times that is set in the system programming and then be sent back to the call routing greeting were they came from.  a directory mailbox will ask a caller to dial in the letters of users first or last name they want to reach and the voice mail system will route the caller to the person they seek.

Off-site Call Forwarding
One unique thing that can be programmed into the auto attendant system is off-premise call forwarding like:  press 1 for immediate assistance.  When the caller press the 1 key on there keypad of there they will be routed through an outside line to a cell phone or any pre-determined phone number you choose.

Ring Group Mailboxes
A caller can be routed to a group of phones like an accounting department where several phones will ring at one time.  If the phone is not answered the caller will be routed to a ring group mailbox to leave a message and a light can be programmed into each of the telephones in that group of phones so every associate in the accounting department will be able to see if a message has been left in the accounting departments mailbox.

Company Directory
Callers are able to call in and dial by name by pressing the attended recipients first or last name and the voice mail system will route the caller to the recipients telephone or mailbox.

Answer Tables
Answer tables can be set so callers can receive different greetings particular to the time of day such as day, night or lunch greetings..

Night Key
A knight key can be set on a telephone so when the business closes for the day the voice mail system will automatically answer & route calls.  A knight key is also handy for company wide meetings when the whole company is in a meeting the auto attendant can answer and route calls.

Dial Action Table.
The NEC voice mail system can have up to 16 dial action table that can be associated with a call routing mailbox to route callers to there intended destination.  As explained before dial actions can be used with a system speed dial to route callers off-premise to cell phones, other business locations, and home phones from call routing mailboxes or individual associate mailbox greetings.

Answering Machine Emulation:  allows your voice mailbox the capability of a regular home answering machine that will screen your calls as they arrive.

Caller ID with return call:  allows users to see the source phone number that the voice mail arrived from with a call back soft key button.

Conversation Record:  adds the capability of recording conversations for training purposes.

Fax Detection:  the automated attendant can detect a fax tone and route a fax call to the pre-programmed fax destination.

Multiple Company Greetings:  the automated attendant can be configured to answer incoming lines with different greetings.  Multiple business can run on one phone system.

Automated Attendant Do Not Disturb
When enabled on a users telephone the telephone will not ring when a caller is transferred from the automated attendant, the caller will go directly in the users voice mailbox.

Auto Time Stamp
When enabled on a users mailbox the user will be able to hear the time & date the message was left,

Recorded Help
A user can receive recorded help on setting up a mailbox and how to use the mailbox also.

Extension Hunting to Voice Mail
When enabled a call transferred from an operator or attendant: if a call is not answered the caller will be directed to the users mailbox to leave a message.

Conversation Record
A function key can be configured on a users telephone to record a conversation into a mailbox.  When a conversation is recorded the conversation is left in the mailbox for that users extension.  A recorded conversation can be moved to a different mailbox for storage.

Security Code
A password can be set for each users mailbox.

System Administrator
A system administrator is enabled by default in system programming that give the capability to administer mailboxes with features such as: completely restore a mailbox to its default state, reset a password, and delete al messages.  The system administrator mailbox is were all auto attendant greetings are recorded.

 

 

 

 
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