NEC DSX Voice
The voice mail
system for the NEC DSX phone system is available in two
different configurations or sizes. One is a 4 port X 8
hour system and the other is a 8 port X 16 hour system.
The definition 4 or 8 port means that the voice mail system can
be interface with by a used going to a mailbox or a caller going
to the auto attendant greeting 4 or 8 times at one time.
This plays a roll on voice mail systems that have all incoming
calls go straight to the auto attendant greeting as the system
will only be able to handle 4 or 8 calls onto the voice mail
system at one time. The 8 or 16 hours is the amount of
message storage space available for messages. An 8 hour
voice mail system will be able to hold up to 8 hours of message
& greeting storage which is plenty of storage time for most
systems. A 16 hour voice mail will be able to hold up to
16 hours of storage space.
The NEC DSX voice mail has 16 automated attendant mailboxes that
can provide 4 auto attendant greetings for as many as 4
different businesses on one phone system. The auto
attendant greetings can be used as call routing greetings,
directory, or announcement greetings. Call routing
mailboxes provide the caller with options like for sales press
1, for Jim press 3, or for Nancy press 4. The Announcement
greetings provide the callers with messages like store hours on
other informational messages. When a caller chooses a
announcement messages like for store hours press 4 of for our
fax number press 7" the caller will hear the announcement
message a preset number of times that is set in the system
programming and then be sent back to the call routing greeting
were they came from. a directory mailbox will ask a caller
to dial in the letters of users first or last name they want to
reach and the voice mail system will route the caller to the
person they seek.
One unique thing that can be programmed into the auto attendant
system is off-premise call forwarding like: press 1 for
immediate assistance. When the caller press the 1 key on
there keypad of there they will be routed through an outside
line to a cell phone or any pre-determined phone number you
A caller can be routed to a group of phones like an accounting
department where several phones will ring at one time. If
the phone is not answered the caller will be routed to a ring
group mailbox to leave a message and a light can be programmed
into each of the telephones in that group of phones so every
associate in the accounting department will be able to see if a
message has been left in the accounting departments mailbox.
Callers are able to call in and dial by name by pressing the
attended recipients first or last name and the voice mail system
will route the caller to the recipients telephone or mailbox.
Answer tables can be set so callers can receive different
greetings particular to the time of day such as day, night or
A knight key can be set on a telephone so when the business
closes for the day the voice mail system will automatically
answer & route calls. A knight key is also handy for
company wide meetings when the whole company is in a meeting the
auto attendant can answer and route calls.
The NEC voice mail system can have up to 16 dial action table
that can be associated with a call routing mailbox to route
callers to there intended destination. As explained before
dial actions can be used with a system speed dial to route
callers off-premise to cell phones, other business locations,
and home phones from call routing mailboxes or individual
associate mailbox greetings.
Emulation: allows your voice mailbox the capability of a
regular home answering machine that will screen your calls as
Caller ID with
return call: allows users to see the source phone number
that the voice mail arrived from with a call back soft key
Record: adds the capability of recording conversations for
the automated attendant can detect a fax tone and route a fax
call to the pre-programmed fax destination.
Greetings: the automated attendant can be configured to
answer incoming lines with different greetings. Multiple
business can run on one phone system.
Attendant Do Not Disturb
When enabled on a users telephone the telephone will not ring
when a caller is transferred from the automated attendant, the
caller will go directly in the users voice mailbox.
Auto Time Stamp
When enabled on a users mailbox the user will be able to hear
the time & date the message was left,
A user can receive recorded help on setting up a mailbox and how
to use the mailbox also.
to Voice Mail
When enabled a call transferred from an operator or attendant:
if a call is not answered the caller will be directed to the
users mailbox to leave a message.
A function key can be configured on a users telephone to record
a conversation into a mailbox. When a conversation is
recorded the conversation is left in the mailbox for that users
extension. A recorded conversation can be moved to a
different mailbox for storage.
A password can be set for each users mailbox.
A system administrator is enabled by default in system
programming that give the capability to administer mailboxes
with features such as: completely restore a mailbox to its
default state, reset a password, and delete al messages.
The system administrator mailbox is were all auto attendant
greetings are recorded.