The voice mail system for the NEC DSX
phone system is available in two different configurations or sizes. One is a 4
port X 8 hour system and the other is a 8 port X 16 hour system. The definition
4 or 8 port means that the voice mail system can be interface with by a used
going to a mailbox or a caller going to the auto attendant greeting 4 or 8 times
at one time. This plays a roll on voice mail systems that have all incoming
calls go straight to the auto attendant greeting as the system will only be able
to handle 4 or 8 calls onto the voice mail system at one time. The 8 or 16
hours is the amount of message storage space available for messages. An 8 hour
voice mail system will be able to hold up to 8 hours of message & greeting
storage which is plenty of storage time for most systems. A 16 hour voice mail
will be able to hold up to 16 hours of storage space.
Answering Machine Emulation:
allows your voice mailbox the capability of a regular home answering machine
that will screen your calls as they arrive.
Answer tables can be set so callers can receive different greetings particular
to the time of day such as day, night or lunch greetings..
The NEC SX voice mail has 16 automated attendant mailboxes that can provide 4
auto attendant greetings for as many as 4 different businesses on one phone
system. The auto attendant greetings can be used as call routing greetings,
directory, or announcement greetings. Call routing mailboxes provide the caller
with options like for sales press 1, for Jim press 3, or for Nancy press 4. The
Announcement greetings provide the callers with messages like store hours on
other informational messages. When a caller chooses a announcement messages
like for store hours press 4 of for our fax number press 7" the caller will hear
the announcement message a preset number of times that is set in the system
programming and then be sent back to the call routing greeting were they came
from. a directory mailbox will ask a caller to dial in the letters of users
first or last name they want to reach and the voice mail system will route the
caller to the person they seek.
Automated Attendant Do Not
When enabled on a users telephone the telephone will not ring when a caller is
transferred from the automated attendant, the caller will go directly in the
users voice mailbox.
Auto Time Stamp
When enabled on a users mailbox the user will be able to hear the time & date
the message was left,
Broadcast Messaging Pro Mail Only
A Broadcast Message is voice message that is automatically distributed to
all active Subscriber Mailboxes. A Broadcast Message is typically used for
important company announcements. For example, the personnel manager could record
a Broadcast Message announcing an important promotion or a weather-related
Callers are able to call in and dial by name by pressing the attended recipients
first or last name and the voice mail system will route the caller to the
recipients telephone or mailbox.
Caller ID with return call:
allows users to see the source phone number that the voice mail arrived from
with a call back soft key button.
A function key can be configured on a users telephone to record a conversation
into a mailbox. When a conversation is recorded the conversation is left in the
mailbox for that users extension. A recorded conversation can be moved to a
different mailbox for storage.
Dial Action Table.
The NEC voice mail system can have up to 16 dial action table that can be
associated with a call routing mailbox to route callers to there intended
destination. As explained before dial actions can be used with a system speed
dial to route callers off-premise to cell phones, other business locations, and
home phones from call routing mailboxes or individual associate mailbox
Extension Hunting to Voice Mail
When enabled a call transferred from an operator or attendant: if a call is not
answered the caller will be directed to the users mailbox to leave a message.
Fax Detection: the automated
attendant can detect a fax tone and route a fax call to the pre-programmed fax
Mailbox Announcement Message
The Mailbox Announcement Message is a message that plays to each subscriber when
they log onto their mailbox. The message will play at each log on until it
expires, is deleted, or made inactive by the System Administrator. Unlike the
Broadcast Message, the Mailbox Announcement Message cannot be deleted,
forwarded, or saved by the subscriber.
Multiple Company Greetings:
the automated attendant can be configured to answer incoming lines with
different greetings. Multiple business can run on one phone system.
A knight key can be set on a telephone so when the business closes for the day
the voice mail system will automatically answer & route calls. A knight key is
also handy for company wide meetings when the whole company is in a meeting the
auto attendant can answer and route calls.
Off-site Call Forwarding
One unique thing that can be programmed into the auto attendant system is
off-premise call forwarding like: press 1 for immediate assistance. When the
caller press the 1 key on there keypad of there they will be routed through an
outside line to a cell phone or any pre-determined phone number you choose.
Park and Page
Park and Page can automatically Park any outside call to an extension and
Page the user with a prerecorded Paging Message announcing the parked call. The
called extension user can then go to any telephone and use Personal Park to pick
up the call. With Park and Page, IntraMail tries to locate the person instead of
just sending the call to their mailbox.
A user can receive recorded help on setting up a mailbox and how to use the
Ring Group Mailboxes
A caller can be routed to a group of phones like an accounting department where
several phones will ring at one time. If the phone is not answered the caller
will be routed to a ring group mailbox to leave a message and a light can be
programmed into each of the telephones in that group of phones so every
associate in the accounting department will be able to see if a message has been
left in the accounting departments mailbox.
A password can be set for each users mailbox.
System Administrator A system administrator is enabled by default in system programming that give the
capability to administer mailboxes with features such as: completely restore a
mailbox to its default state, reset a password, and delete al messages. The
system administrator mailbox is were all auto attendant greetings are recorded.
Unified Messaging Pro Mail Only
Email Integration automatically sends an email notification when a DSX keyset
user receives a new message in their Voice Mailbox. The email can include the recorded message as a wav file attachment.